// support
Support
Need help with TopiaLand or another Conqity Studio game? Email us and we'll get back to you, usually within a few days. You can write in English or Turkish.
What to include
- Your in-game username and platform (Steam, Google Play or App Store).
- What happened, when, and screenshots if you have them.
- For bugs: your game version and what you were doing when it happened.
Common requests
- Report a player: use the in-game report feature, or email us with the username and a screenshot.
- Appeal a ban or restriction: email us within 30 days with your username. A person will review it. See the Terms of Service.
- Refunds: purchases are handled by Steam, Google Play or the App Store. Please request refunds from the platform you bought from.
- Delete your account: see the account deletion page.
- Privacy and data requests: see the Privacy Policy (Türkçe).
We will never ask for your password, your Steam Guard code or your card details. Anyone who does is not us.
Community
Updates, playtests and feedback happen on our Discord.